At VNATURAA LIFE CARE, we aim to ensure that you are fully satisfied with our products. If you are not entirely happy with your purchase, we’re here to help. Please review our refund and return policy below.
1. Returns
We accept returns under the following conditions:
- Products must be returned within 7 days of the delivery date.
- Items must be unused, unopened, and in the same condition that you received them.
- The product must be in its original packaging and accompanied by the receipt or proof of purchase.
To initiate a return, please contact our customer service team at vnaturaa@gmail.com or call us at +91-8148888120. We will provide further instructions on how to return your product.
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Non-Refundable Items:
- Perishable goods such as supplements, food products, or items that are prone to spoilage are non-refundable.
- Products purchased during sale events or with discount coupons are not eligible for refunds.
3. Late or Missing Refunds
If you haven’t received your refund yet:
- First, check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at vnaturaa@gmail.com.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at +91-8148888120 or vnaturaa@gmail.com.
5. Shipping for Returns
You will be responsible for paying for your own shipping costs for returning your item unless the product was damaged or incorrect due to an error on our part. Shipping costs are non-refundable.
If you are shipping an item over ₹500, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
6. Contact Us
For any further questions regarding our refund and return policy, please reach out to us:
VNATURAA LIFE CARE
No.1, Plot No.8, 9, Preethi Homes, Ground Floor, Ibrahim Street, Cholapuram, Ambattur OT, Chennai, Tamil Nadu 600053
Email: vnaturaa@gmail.com
Phone: +91-8148888120